Visit Coordinator
The Good Dog Foundation (GDF) seeks a Visit Coordinator to implement its canine-assisted interactions (AAI) and services. You will work alongside a small staff in our Manhattan offices, reporting to our Manager of Community Engagement and working closely with our Director of Programs & Training.Good Dog is a science based 501(C)(3) nonprofit organization and a national leader in the development of animal-assisted therapy training programs and in certifying, placing and supervising therapy dogs and their handlers for work in hospitals, schools, libraries, nursing homes, community and social service centers. Good Dog currently fields nearly 1,000 volunteer therapy dog teams in four states (NY, NJ, CT, and MA) and provides disaster response nationwide.As our Visit Coordinator, you’ll be responsible for ensuring the timely, diplomatic, and accurate scheduling of our volunteer therapy dog teams as they plan their visits to our network of partner facilities.NOTE: A team consists of a human volunteer and dog, both of whom undergo extensive (up to 11-weeks) classroom training with a Good Dog training expert.The Visit Coordinator function is critical because (a) people in need (suffering from disease, disability, disaster, aging, and other stressors) count on GDF teams to ease stress and trauma and provide support during the healing process; and (b) Good Dog highly values relationships with its partner facilities.

Responsibilities

  • As Visit Coordinator, you will be responsible for connecting our volunteer teams with facilities in their region – responding to daily phone and email inquiries, coordinating schedules, solving scheduling conflicts, and maintaining a positive, supportive environment on behalf of Good Dog.
  • You will be responsible for facilitating good relationships with our partner facilities. Working closely with Programs staff, you will review requests from facilities not currently being served and continuously evaluate ongoing facility partnerships. As approved by Good Dog executive leadership, you will onboard new facilities, maintain an accurate database of active and lapsed partners, and alert volunteers of new visit locations, hours, facility types and other relevant information.
  • Good Dog is in the process of developing a mobile portal which will allow volunteers to automatically schedule visits and provide valuable feedback on visit results. You’ll participate in the process of developing the portal (as appropriate) and then be responsible for managing its underlying database to ensure that visit opportunities are accurate and up-to-date – distributing timely notices of schedule changes and other important Good Dog volunteer business.
  • You will write and distribute a monthly newsletter to Good Dog volunteers. The newsletter contains tips on animal welfare, encourages volunteers to report visits, provides news of new visit opportunities, and communicates other information about Good Dog and the animal assisted therapy field.

Required Qualifications

  • Bachelor’s degree
  • Previous customer support and/or volunteer management experience
  • Exceptional organizational and interpersonal skills
  • Experience with databases, particularly CRM databases (Salesforce CRM experience would be valuable)
  • Interest in non-profit organizations and the field of animal assisted therapy
  • Strong attention to detail and the ability to manage multiple tasks, establish workload priorities, and meet deadlines
  • Superior oral and written communication skills
  • 1-3 years working in customer service and/or volunteer management is desirable.

The most important thing we’re looking for is impeccable and gracious customer service and an individual who is hungry to learn and eager to support a growing organization that is working hard to make the world a better place.

Salary

  • $35,000-$40,000
  • Health and Dental
  • 3 weeks paid time off

To apply, please send a cover letter and resume to jobs@thegooddogfoundation.org.  No phone calls, please.